Going on vacation offers good sensations, but it also requires a certain effort in terms of organization.
So you do not run into unwanted surprises, take a look at the most important information we have collected for you.
IMPORTANT: Please let us know your approximate arrival time in advance, our reception is not in service from 12 a.m. to 2 p.m.
At the moment of reservation, you must pay a deposit of 30% via credit card. In case of cancellation,
the deposit will be kept entirely by the accommodation.
The remaining amount can be paid at the hotel in cash (up to € 4.999) or by credit card (MasterCard or Visa).
In the hotel, we will ask for payment of the tourist tax of € 3.80 per person per night, which is not included in the price of the stay
Special offers and packages can't be canceled or rescheduled!
Our bank details for your deposit:
Prunner Franz & CO KG
Schaffer street 17 | 39012 Merano | Italy
IBAN: IT 22 Y 08234 58880 000300047571
BIC: RZSBIT21033
Cancellation policy:
At the moment of reservation, you must pay a deposit of 30% via credit card. In case of cancellation,
the deposit will be kept entirely by the accommodation.
The right of withdrawal as laid down in the Consumers Code is not contemplated -
however, we are willing to apply the following conditions for withdrawal:
We recommend that you take out travel cancellation insurance.
For more information on the European travel policy, click here.