Good to know

For a successful holiday

Going on vacation offers good sensations, but it also requires a certain effort in terms of organization. So you do not run into unwanted surprises, take a look at the most important information we have collected for you.


  • Guests over the age of 14 can stay in our adults-only hotel.
  • Check-in is available on the day of arrival between 2:00 pm and 11:00 pm. IMPORTANT: Please let us know your approximate arrival time in advance, our reception is not in service from 12:00 to 14:00.
    On the day of departure, check-out time is 11:00 am. However, if you wish, you can spend the whole day in the Sky Spa on the roof. Upon request and subject to availability, late check-out can be extended until 2:00 pm (supplement of € 30 per hour).
  • Prices are per person per night and include breakfast. On request, it is possible to book half board with dinner (drinks not included) at the 4-star Hotel Schlosswirt (about 500 m away from our hotel). For this service, there is a supplement of € 55 per person per night.
  • The 3rd and 4th person staying in the suites receive a 50% discount on the daily rate.
  • The single use of the suites requires payment of the full price for 2 people. For single use of the double room, a supplement of € 60 per night is required.
  • Dogs are allowed in the Love is in the Air and Sunshine suites, upon request and subject to confirmation. The cost is € 30 per night (excluding food).
  • In case of allergies or intolerances, please let us know at the time of booking, so that you can enjoy your holiday without worries.
  • At the time of booking, a deposit of 30% of the total cost of the stay is required. The remaining amount can be paid at the hotel in cash (up to € 1999) or by credit card (MasterCard or Visa). In the hotel, we will ask for cash payment of the tourist tax of € 2.20 per person per night, which is not included in the price of the stay.

    Our bank details for your deposit: 

    Prunner Luxury Suites
    IBAN:       IT 15 Y 08234 58880 000300035378
    BIC: RZSBIT21033

  • Cancellation is free up to 4 weeks before arrival. In this case, the deposit already paid will be converted into a voucher. Up to 1 week before arrival, 50% of the booking cost is charged. Less than 7 days before arrival, 90% of the booking cost is charged. The same applies in case of late arrival, early departure or no-show. In case of cancellation of a booking with half board, € 55 per person per day is deducted for meals (dinner) not consumed.
  • We recommend that you take out travel cancellation insurance. For more information on the European travel policy, click   here.




Cancellation policies in the event of Covid-19

  • Should a travel notice for South Tyrol be issued, it is possible to cancel the reservation free of charge up to 7 days before arrival and obtain a refund of the deposit. From 6 to 1 days before arrival, however, a voucher of the same amount as the deposit paid is given or travel dates can be changed free of charge.
  • In the event of a verified and mandatory quarantine upon return, it is possible to change the dates of the reservation at no additional cost or request a voucher of the same amount as the deposit paid.
  • In case of official closure of the hotel or the regional borders, it is possible to cancel the trip at any time without charge and with refund of the deposit.